Cookies A cookie is a small file created by your web browser (eg. Internet Explorer v.5) to assign a unique identification to your computer. The Ultimate Homebrew Shop uses the cookie to track your clicks as you browse and shop at The Ultimate Homebrew Shop and easily move between pages on our site. The cookie also helps us greet you personally and keep track of items in your shopping trolley. We do not use cookies to retrieve personal information about you from your computer. To shop, you need to have the cookies option of your browser turned on. However, once you’ve finished shopping, you can delete cookies from your hard drive if you like. IP Address The Ultimate Homebrew Shop logs IP addresses for systems administration purposes. IP addresses are logged to track a user’s session and help us determine how often the areas of our site are visited. In many cases, we view and discard the information immediately. We do not link IP addresses to anything personally identifiable so we could never link an IP address to a specific customer. Online Surveys and Contests From time to time, The Ultimate Homebrew Shop may conduct online surveys that ask you for demographic data, like household information, ages, and so on. Participation in these surveys is always voluntary. The Ultimate Homebrew Shop aggregates the responses we receive before using the information to improve the product offering and services we offer. The Ultimate Homebrew Shop may also offer contests that ask for some personal information, such as name and email address, so that we can contact winners. Information collected from contests may be used for Direct Marketing. All of these contests follow applicable gaming regulations. We will clearly post the rules and terms of each contest on the site including the option to opt-out. Accessing and Editing Your Information You can make changes to your personal information or to your customer status by visiting the ‘My Details’ part of the site, or by changing personal details in the check out section of the website. In addition, if you require access to your personal information you can email us at ua.moc.pohswerbemoHetamitlUehT@ofni or telephone our Customer Care Centre on (02) 4322 2666. In all marketing email communications to customers, we provide an option to unsubscribe from future marketing email communications. Security We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the Internet. For many of our customers, we realise this an unfamiliar way of buying products and services. Only specific employees or sub-contractors in our customer care, marketing, store, warehouse systems and IT areas have access to our customers’ personal information, and only under strict controls and procedures. The Ultimate Homebrew Shop use a process called Secure Sockets Layer (SSL) technology. We use industry standard 128 bit encryption. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted. Credit Card details are not permanently stored. We use 1024 bit encryption for temporary storage. The card number is stored until the order process has been finalised, after which time it is deleted from our system. Consequently, your credit card number must be entered by you each time you select online credit card payment for each new order.