The Ultimate Homebrew Shop respects your privacy. We will not use your information for purposes unrelated to the services we provide, unless required to do so by law. In special circumstances, for example, if we sell our business or a substantial part of our business – your information may be transferred as part of that sale. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security.
The Information We Collect and How We Use It
In order to provide you with excellent products and services, The Ultimate Homebrew Shop asks you for specific pieces of personal information when you register as a customer. The Ultimate Homebrew Shop will not collect any personal information about such individuals except when provided by such individuals.
We will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as major delivery companies, Australia Post, outsourced call centres, mail houses, third party fulfilment contractors, financial institutions and web-hosting organisations.
From time to time we may also pass personal information to business partners such as our advertising agencies and research firms. Disclosures of this nature will always be protected by confidentiality agreements.
In special circumstances – for example, if we sell our business or a substantial part of our business – your information may be transferred as part of that sale.
We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.
From time to time, we may provide aggregated and “de-identified” information to other business partners for various purposes.
We may also pass on personal information to a 3rd party cheque clearance house for account payments or to mercantile agents for account settlement. There may also be the need to share information for the purpose of fraud investigation – for example, Banks and recognised authorities.
Personal Account Information
Your name, delivery address, telephone number, email address, and special delivery instructions help The Ultimate Homebrew Shop to deliver your order on time to the correct location. We confirm by email the items in your order, the scheduled delivery window you’ve selected, and the delivery address. A Customer Service Representative may contact you by telephone to resolve any questions we might have about your order.
The Ultimate Homebrew Shop logs IP addresses for systems administration purposes. IP addresses are logged to track a user’s session and help us determine how often the areas of our site are visited. In many cases, we view and discard the information immediately. We do not link IP addresses to anything personally identifiable so we could never link an IP address to a specific customer.
Online Surveys and Contests
From time to time, The Ultimate Homebrew Shopmay conduct online surveys that ask you for demographic data, like household information, ages, and so on. Participation in these surveys is always voluntary. The Ultimate Homebrew Shop aggregates the responses we receive before using the information to improve the product offering and services we offer. The Ultimate Homebrew Shop may also offer contests that ask for some personal information, such as name and email address, so that we can contact winners. Information collected from contests may be used for Direct Marketing. All of these contests follow applicable gaming regulations. We will clearly post the rules and terms of each contest on the site including the option to opt-out.
Accessing and Editing Your Information
You can make changes to your personal information or to your customer status by visiting the ‘My Details’ part of the site, or by changing personal details in the check out section of the website. In addition, if you require access to your personal information you can email us at info@The Ultimate Homebrew Shop.com.au or telephone our Customer Care Centre on (02) 4322 2666. In all marketing email communications to customers, we provide an option to unsubscribe from future marketing email communications.
We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the Internet. For many of our customers, we realise this an unfamiliar way of buying products and services.
Only specific employees or sub-contractors in our customer care, marketing, store, warehouse systems and IT areas have access to our customers’ personal information, and only under strict controls and procedures.
The Ultimate Homebrew Shop use a process called Secure Sockets Layer (SSL) technology. We use industry standard 128 bit encryption.
SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.
Credit Card details are not permanently stored. We use 1024 bit encryption for temporary storage. The card number is stored until the order process has been finalised, after which time it is deleted from our system. Consequently, your credit card number must be entered by you each time you select online credit card payment for each new order.